I am an accomplished design leader, UX expert, service designer, and MBA graduate with 15 years of experience delivering innovation and design, with a primary focus in financial services. I have successfully built and managed design and research teams, delivering outstanding results in complex environments. I have developed design operations for multiple organisations, implementing and growing design systems, tools, processes, governance, and culture.
As a hands-on design practitioner I have a rare end-to-end skillset, spanning business strategy, workshop facilitation, UX and human factors research, information architecture, service design, experience prototyping, UI design, design systems, enterprise design methods, and strong technical knowledge. I excel at developing elegant solutions for complex, data-rich problems and creating innovative interactions for complex products and services. My degrees in Psychology, Human-Computer Interaction, Fine Art, and an Executive MBA from Imperial College equip me to integrate human insight, creativity, strategic thinking, and effective stakeholder engagement.
Brands and organisations I have delivered work for include HSBC, Lloyds Banking Group, VISA, American Express, SWIFT, Barclays, Nest Pensions, Royal London, the NHS, Public Health England, BP, Sainsbury’s, Airbus, the Ports of Rotterdam and Senegal, Twitter, Bupa, Jansen Pharmaceutical, Smiths Detection, Hitachi.